The travel agent Unit 1 : Advising on itineraries Unit 2 : Helping with flights and reservations Unit 3 : Assisting with hotel reservations
The airport Unit 4 : Checking in Unit 5 : Providing landing information Unit 6 : Dealing with lost luggage inquiries . . .
The bar and restaurant Unit 14 : Welcoming and seating Unit 15 : Talking orders for drinkings Unit 16 : Talking orders for food Unit 17 : Dealing with complaints
The tour guide Unit 18 : Greeting clients at the airport Unit 19 : Advising on tours Unit 20 : Providing information about rental cars Unit 21 : Organizing tours Unit 22 : Dealing with lost property